Privacy policy - Echo Sports
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Privacy policy

Privacy Policy

Terms of Use & Protection of Personal Information

 

LAST UPDATED: 2025-02-18

 

Preamble

Écho Sports Inc. (hereinafter "Écho Sports," "we," "our," or "us") is committed to protecting your personal information in accordance with applicable laws and regulations, including the Act Respecting the Protection of Personal Information in the Private Sector (RLRQ, c. P-39.1) (hereinafter the "Act"). In order to provide you with quality services, we need access to certain personal and health-related information. We ensure that our employees handle this information with the necessary discretion and diligence, in full compliance with legal and regulatory requirements.

  1. Definitions

    In this policy:

    • "Personal Information" means any information about an individual that allows them to be identified.

    • "Consent" means any freely given, informed, and explicit indication of will.

    • "Confidentiality Incident" refers to any unauthorized access, use, disclosure, or destruction of personal information.

     

  2. Responsibility and Governance

    Écho Sports has designated Alain Laporte as the person responsible for the protection of personal information. His contact details are:

    Phone: 1-418-563-5430
    Email: [email protected]

    It is understood that the designated person may delegate this function in writing, in whole or in part, to any other person.



  3. Collection of Personal Information

    3.1 Nature of Information Collected

    We collect only the information necessary for specified and explicit purposes, including:

    • First and last name

    • Mailing address

    • Phone number

    • Email address

    We may also collect various personal data when we communicate with you via your email address. Please note that we only retain the information necessary to evaluate and process your request and specific needs. Écho Sports is not and cannot be held responsible for risks related to your use of any email communication software.

     

    3.2 Purposes of Collection

    We collect this information to:

    • Process your orders

    • Manage your customer account

    • Send you marketing communications (with your consent)

    • Improve our products and services

     

    3.3 Consent

    By providing personal information to Écho Sports or its service providers and agents, you consent to the terms set out in this privacy policy as well as to the collection, use, retention, and destruction of this information in accordance with this policy and as authorized or required by law.

    If you provide Écho Sports or its service providers and agents with personal information about another individual, you declare that you have the necessary authority to do so and/or that you have obtained all necessary consents from that individual to allow us to collect, use, and disclose this personal information for the purposes established in this privacy policy.

    Before any collection, we:

    • Inform you of the purposes of the collection

    • Obtain your explicit consent

    • Allow you to withdraw your consent at any time



  4. Use and Disclosure

    Your personal information is:

    • Used only for the specific purposes for which it was collected

    • Never sold or rented to third parties

    • Disclosed to third parties only with your explicit consent, unless required by law

    To provide you with our services, we may need to share collected personal information with certain third parties. However, rest assured that we will not disclose any personal information unless we have your authorization or are required to do so by applicable regulations.


  5. Retention and Destruction

    We:

    • Retain your information only for as long as necessary for the specified purposes

    • Securely destroy the information when it is no longer needed

    • Anonymize data used for analysis purposes

    Additionally, personal information in our possession is accessible only to individuals authorized to review it and who do so only when necessary in the performance of their duties.


  6. Tracking Technologies

    6.1 Cookies and Other Trackers

    We use:

    • Essential cookies for site functionality

    • Analytical cookies (Google Analytics)

    • Tracking pixels (Facebook, Instagram)

    You can:

    • Manage your cookie preferences via our consent banner

    • Configure your browser to refuse cookies

    • Use the site with limited functionalities if you refuse cookies


  7. Rights of Individuals Concerned

    We commit to recognizing users' right to access and rectify personal information, subject to legal exceptions. In certain circumstances, you have the following rights:

    • Access: The right to request if we process any information and, if so, request access to personal information.

    • Accuracy: We must take reasonable steps to ensure that the personal information we hold is accurate, complete, not misleading, and up to date.

    • Correction: The right to request correction of any incomplete or inaccurate personal information we hold.

    • De-indexing: The right to request that we cease disseminating your personal information or de-index any hyperlink associated with your name if its dissemination causes harm or violates the law.

    • Anonymization: The possibility of anonymizing your personal information instead of destroying it, but only for serious and legitimate purposes.

    • Automated Decision-Making: The right to be informed when you are subject to a decision based solely on automated processing.

    • Profiling Technology: The right to be informed when identification, location, or profiling technology is used and the means available to enable or disable these functions.

    To exercise these rights, please contact the person responsible for the protection of personal information, whose contact details are provided in sections 2 and 11 of this policy.


  8. Security Measures

    We implement appropriate security measures, including:

    • Encryption of sensitive data

    • Access control

    • Employee training

    • Incident management protocols

    We provide our employees with guidelines and policies to ensure compliance with personal data protection obligations.

    8.1 Confidentiality Incidents

    In case of a confidentiality incident presenting a risk of serious harm, we:

    • Notify the Commission d'Accès à l'Information

    • Inform the affected individuals

    • Take measures to mitigate risks

    A confidentiality incident includes unauthorized access, use, disclosure, or loss of personal information.

    We maintain a register of confidentiality incidents, storing relevant information for at least five (5) years from the date of an incident.

    8.2 External Links

    Our website may contain links to other sites. Once you leave our website, the exchanged information is no longer subject to this policy. Écho Sports assumes no responsibility in this regard. We encourage you to review the privacy policies of any websites you visit.


  9. Policy Modifications

    This privacy policy may be modified at any time. If changes are made, we will issue a notice on our website. As a user, you are responsible for periodically reviewing our policy to stay informed of potential changes.


  10. Complaint Process

    For complaints regarding this privacy policy, please contact the person responsible for the protection of personal information at the contact details provided in section 2.

    Complaints will be processed according to a structured protocol, which includes:

    • Receiving the complaint via email or phone

    • Logging the complaint in our confidentiality incident register

    • Analyzing the complaint

    • Implementing reasonable corrective measures

    • Communicating with the complainant regarding resolution measures


  11. Questions and Complaints

    For any questions about this policy or to exercise your rights, contact:

    Alain Laporte, Responsible for Personal Information Protection
    Phone: 1-418-563-5430
    Email: [email protected]

 

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